CURIOSITIES & COMMON QUESTIONS
Curious souls, you've come to the right place. Find answers to our most frequently asked questions below, and discover a little more about the magic behind FEAR BOOtique.
1. How long does it take to receive my order?
Each FEAR BOOtique order is handcrafted in small batches. Our current processing time is approximately two weeks before your order ships, plus additional shipping time depending on your location and the carrier. We appreciate your patience while we create your order with the care and attention it deserves.
2. Where is FEAR BOOtique located?
FEAR BOOtique is a woman-owned and operated business based in beautiful Bucks County, Pennsylvania. Each order is part of our passion for creating distinctive, handmade products inspired by spooky charm and Victorian elegance.
3. Are your products handmade?
Yes! Our products are handmade in small batches rather than mass-produced. This allows us to focus on quality, detail, and the care that goes into every creation. Because our products are handcrafted, slight variations between individual items may occur.
4. Why is the processing time two weeks?
Small-batch craftsmanship takes time! Our processing window allows us to prepare orders carefully and maintain the quality of our products. Processing time is separate from shipping time, so please allow additional time for your package to arrive.
5. Are your products vegan and cruelty free?
Yes! Our products are made using high-end vegan and cruelty-free ingredients. We are committed to creating products that align with our values without compromising the quality of the experience.
6. Do you take special requests or custom orders?
We do occasionally upon request. Most commonly, we can adjust certain product ingredients, colorants, and twisty sizes. Due to the handmade nature of our products, if you have allergen concerns for certain products you are interested in, please reach out to us and we can adjust the order with compatible ingredients tailored to your needs. If you have allergies to natural colorants, or want your products to be color-free, please communicate that with us prior to purchase and we can make a special order for you. Our headbands and twistys are one-size-fits-all, and will fit heads sizes 2 years and up. If you want a matching twisty for you and your child, custom sizes are available, as long as you provide us with measurements of your child's head. Headbands however are strictly one size. Only twistys are machine-washable and should be hung to dry. Headbands should be hand-washed only.
7. Are your products suitable for sensitive skin?
Everyone's skin is different, and even carefully selected ingredients can cause a reaction in some individuals. We recommend reviewing the ingredient list for each product and performing a patch test when appropriate before regular use. If you have known allergies or sensitivities, please review the ingredient list carefully before purchasing.
8. Where can I find the ingredients for a product?
Please refer to the individual product listing for its ingredient information. If you have a question about a particular ingredient, contact us before placing your order, and we'll do our best to help.
9. Do you offer expedited processing or shipping?
Our standard processing time is approximately two weeks, plus shipping. Please contact us before placing an order if you have a deadline or special request. Expedited options, if available, must be confirmed with us in advanced.
10. Can I change or cancel my order?
Because our products are handmade and orders may enter production before the processing window ends, changes and cancellations may not always be possible. Please contact us as soon as possible if you need assistance with an order.
11. Do you accept returns or exchanges?
For hygiene, product-safety, or made-to-order reasons, certain products may have restrictions on returns or exchanges. Please review our official policy or contact us if you have questions about your purchase.
12. What should I do if my order arrives damaged or incorrect?
We're here to help! Please contact us with your order details and clear photographs of the item and its packaging as soon as possible after delivery. We'll review the issue and discuss the next steps with you. Our email address is fear.bootique@gmail.com.
13. Do you ship internationally?
Shipping availability, delivery times, and any applicable customs fees depend on the destination. Our website does not support international shipping, however if you contact us directly, we can see what options are available for you. Please check our shipping information or contact us to confirm whether we can ship to your location.